MY LAHEY CHART SUPPORT
SUPPORT FOCUSED ON YOU
FORGOT
PASSWORD
If you have forgotten your password, you can reset your password from the My Lahey Chart Password Reset web page. Click Here to access that web page.
You may also reset your password from the My Lahey Chart login page by selecting "Forgot Password?" above the "Sign In" button. Click Here to access the log in web page.
ACCOUNT
DEACTIVATED
DON'T LET THIS RUIN YOUR GAME!
Helping you get in your account, and on your way.
For medical emergencies please call 9-1-1 or visit your nearest emergency room.
ACCOUNT INFORMATION
For security reasons, My Lahey Chart is not able to generate an activation code via email or phone. You may obtain your activation code at any Lahey Health medical clinic. You may also visit the medical records department at any of the Lahey Health affiliated hospitals.
To obtain a list of locations please visit the Lahey Departments & Locations web page.
REQUEST
ACTIVATION CODE
HOW CAN WE HELP YOU?
Fill out a My Lahey Chart support form.
PHONE
SUPPORT HOURS
Monday - Friday
8:30 am to 5:30 pm
Saturday & Sunday
9:00 am to 12:00 pm
Need support outside of these hours?
The My Lahey Chart Support Page offeres dozens of resolutions for your needs.
Technical Support: 781.744.7300
The most common reason for your My Lahey Chart to be deactivated is due to 5 failed login attempts. If this has occurred, please fill out the support form at the top of the page and we will reactivate your account within a few hours.
UPDATE
EMAIL ADDRESS
Want to update your email address so you don't miss any messages related to My Lahey Chart? You can do this from within your account.
Follow the steps below to update your e-mail address. <prototype example, below steps are not current state>
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Select "Preferences" on the left side of page
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In the preference section, select "Change Email Address"
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Type in your current email address
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Enter your new email address twice for verification
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Once you are finished, click "Save Changes".
REQUEST
PROXY ACCESS
Keeping an eye on your families health is important.
To give someone access to your account or to be set up as a proxy to a family members account, you must complete a Proxy Consent Form and take it your physician’s office.
Please note: Due to state and federal privacy laws, proxy access must be set up at your physicians's office with all parties present. All parties must be coherent and have a legal form of identity to set up proxy connections.
For the safety of your personal medical information, My Lahey Chart support cannot provide medical advice or answer medical questions. You are encouraged to contact your physician’s office for clinical questions.
You may contact your physician’s office via phone or from within your My Lahey Chart account by using the message centers “Ask a Medical Question” option.